Dear customer,

I’m sorry to hear that. Could you please let us know if you have any issues?

To cancel your subscription, go to the bottom left section, click on “Account,” where you’ll find your email address. Then, select the “Device plan” button. Click on the three dots at the right side of the device line you want to cancel or renew. To cancel it, the device will remain active until the end of the current subscription period. If you cancel before the next billing period, the subscription will be fully canceled at the end of the current prepaid period. However, the tracking service will continue to be active until that date. You can renew the subscription anytime.